Path to Post Purchase - New Product Release

LONDON, UK. Chatterbox Labs, the leading provider of machine learning and NLP technology that monetizes real-time short form social data, are pleased to announce the release of “Path 2 Post Purchase – ALL SECTORS”.

Chatterbox Labs have developed an extensible NLP Framework that allows strategic partners to build real-time NLP products within days to suit industries and use cases, and the framework is adept at dealing with market dynamic changes. Chatterbox Labs’ leading product, Path 2 Purchase, monetizes real-time data streams to cut through the noise in billions of online conversations and pinpoint high value in-moment buyers across their path to purchase.

“Path 2 Post Purchase – ALL SECTORS” is specifically focussed on identifying post purchase chatter expressed on social data networks. This product focusses across all sectors; in addition we are developing products for specific sectors using our NLP Framework. Post purchase data is incredibly useful to our partners; typically the data is negative or positive. Negative data can be utilised by customer service teams to mitigate a poor post purchase experience; ensuring the customer is looked after. Positive experiences can be maximised through real time intervention to ensure customers recommend their purchase experience to their friends. Recommendations result in more sales for the product vendor.

Chatterbox Labs are a Data Science company operating in the areas of Machine Learning & Natural Language Processing (NLP) technology. Having spent 6 years in academia completing our multi-lingual machine learning technology framework and product suite, we are commercially exploiting the $10bn market opportunity including monetising real-time short-form social data in global markets. Our patent pending technology is disrupting commerce markets by pinpointing the ‘in’ moments on the consumer path to purchase.

For more information please contact Andrew Watson, VP Strategic Alliances or visit our web site